The all-in-one customer support platform
DaoudChat is customer support software built around three surfaces: a chat widget on your website, a mobile app for your customers and your team, and an admin dashboard where support conversations, orders and subscriptions live side by side.
No commitment · One line of code to install · 5 interface languages
Web widget
Live chat on your own website, in one line of code
Paste a script into your page and the widget appears. It picks up your colours, your logo and your visitor's language — without slowing the page down. Read more about the live chat widget and how it is configured.
- Works on any site: WordPress, Shopify, Webflow or a custom stack
- Custom colours, logo and greeting messages
- Customers can send photos, documents and voice messages
- Conversation history is kept, so returning visitors pick up where they left off
- Loads asynchronously, so it does not block your page rendering
Mobile app
One app for your customers, one for your team
Your customers track their orders and subscriptions and reach support from their phone. Your agents reply from anywhere, without sitting at a desk. See what the customer and staff mobile app includes.
- Customer side: orders, subscriptions, invoices and the support conversation
- Staff side: conversation queue, saved replies and handovers between agents
- Passwordless sign-in with a one-time code
- Push notifications on every reply or status change
- Available on iOS and Android
Admin dashboard
Run support and sales from a single screen
Conversations, orders and subscriptions sit in one real-time interface. You can see what is happening, who is handling what, and what needs your attention. The shared team inbox is where most of that work happens.
- Shared inbox with assignment to individual agents
- Order and subscription tracking with custom statuses
- Full customer record: history, purchases and past conversations
- Statistics on volume, response time and resolution rate
- Roles and permissions for your team
Push notifications
Nobody waits, nothing gets lost
Notifications go out in real time to the right person — customer or agent — on mobile and on the web.
New message
The customer is alerted as soon as an agent replies, even after closing your site or the app.
Renewal reminder
An automatic reminder before a subscription ends, so service is never interrupted by accident.
Order status
Every status change — confirmed, shipped, delivered — triggers an alert to the customer.
Team alert
A conversation left unanswered too long? Your agents are notified before the customer loses patience.
Multilingual
Talk to your customers in their own language
The whole interface — widget, mobile app and dashboard — is available in five languages. The visitor's language is detected automatically, and right-to-left scripts are supported.
Getting started
Up and running in three steps
No heavy migration and no six-month project. You can receive your first message today. Our plans and what each one includes are laid out in plain language.
Create your workspace
Email us and we open your account with your colours and your languages.
Install the widget
One script tag on your site, and your customers can start writing to you.
Reply and manage
Your team answers from the dashboard or the mobile app, wherever they are.
Try DaoudChat for free
Tell us in two lines what your business does. We will open your workspace and walk you through the setup.
Try it free